Shipping policy
Thank you for shopping with JERMIAH KENSHAY-GENE JR PERKINS. We are a US-based online retail store specializing in a wide range of fashion bags and daily bag accessories. We follow standardized order handling processes and reliable cross-border logistics rules to ensure every bag order is carefully inspected and securely packaged before dispatch, striving to provide accurate, intact and timely delivery services for all global customers.
1. Order Processing Time
All successfully confirmed and fully paid bag orders will undergo internal review, quality inspection and professional packaging within 1 to 5 business days. Our warehouse only conducts order processing on regular business days, with all operational work suspended on weekends and U.S. official public holidays.
During major promotional events and peak shopping periods with massive order inflows, standard processing schedules may be moderately extended. Our team will send timely email reminders to customers once obvious order delays occur to keep everyone updated on order status.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag orders are calculated based on actual package weight, outer dimensions and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, without any hidden fees or extra charges.
We provide unified standard shipping service for all in-stock bag products, with an estimated delivery duration of 15 business days after warehouse shipment. This delivery time is only a reference standard. Actual package arrival may be affected by logistics carrier scheduling adjustments, customs clearance progress, adverse weather conditions, regional logistics restrictions and holiday service suspensions.
3. Shipment Confirmation and Order Tracking
Once your bag order completes all pre-delivery quality checks and is officially dispatched, our system will automatically send you a shipment confirmation email containing your exclusive tracking number and corresponding logistics provider information.
Tracking data will be synchronized to the official query platform and available for real-time checking within 24 to 48 hours after the logistics carrier picks up your package. Brief data synchronization delays are normal in cross-border logistics. You can contact our customer service team for manual inquiry assistance if no tracking updates appear after 48 hours.
4. Incorrect Address Disclaimer
Customers are solely responsible for filling in accurate, complete and valid shipping addresses, zip codes and contact information during order checkout. Please double-check all delivery details before confirming payment to avoid delivery failure or package return caused by information errors.
JERMIAH KENSHAY-GENE JR PERKINS will not assume responsibility for misdelivery, delivery failure or package loss caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to address issues, customers are required to bear all reshipping costs independently, and the original shipping fee is non-refundable.
5. Lost or Damaged Packages
If your package is confirmed lost during cross-border transportation, please submit a parcel loss application to our after-sales team within 2 calendar days after the expected delivery date. We will cooperate with official logistics channels to launch a comprehensive investigation and resolve the loss issue efficiently.
Long-distance transportation may lead to unavoidable extrusion, friction or impact, causing surface scratches, hardware loosening or structural damage to bag products. If you receive damaged goods, please contact our after-sales staff within 24 hours after delivery. You need to provide clear and original photos of both the outer packaging and damaged product parts as valid proof for our verification and subsequent processing.
6. Bag Care and Usage Notice
Our store’s bag products are made of leather, canvas, nylon and other high-quality materials, with targeted professional care instructions attached to each product. We recommend customers use, store and clean the bags strictly in accordance with official guidelines to maintain product appearance and extend service life.
Any product damage, discoloration, deformation and accessory loss caused by improper cleaning, damp storage, private modification or artificial misuse does not belong to quality problems. Our store will not undertake after-sales warranty and compensation responsibilities for non-quality man-made damage.
7. International Shipping and Customs Notice
All cross-border international shipments are subject to the commodity supervision rules and trade policies of the destination country, and may involve import tariffs, customs clearance fees and other taxable expenses.
All customs-related fees incurred during transportation are borne independently by the customer. Product prices and shipping fees do not include any customs costs. We are not responsible for package detention, forced return and related losses caused by customers’ failure to pay customs fees or violation of local import regulations.
8. Contact Information
If you have any questions or consultation needs regarding our shipping policies, logistics progress and delivery services, please contact our official customer service team through the following channels:
Trade Name: JERMIAH KENSHAY-GENE JR PERKINS
Phone Number: +1 743-208-2416
Email: contact@dltechlight.shop
Physical Address: 1224 Shady Elm Ln, Lewisville, TX 75067, United States
